Brandi started her love of customer service during high school & college when she worked for the Corps of Engineers – Public Affairs office. Her next job took her to an automotive trades association in Portland where she handled clerical, membership, training coordination and eventually expanded to handling their insurance products. In 2001 she earned her Health Insurance and Property & Casualty insurance licenses.

In 2004, she was convinced insurance was going to continue to be her career choice and accepted a position at an Insurance Brokerage & Third-Party Administrator. In addition to learning the ins and outs of associations, she mastered the regulations and processing of COBRA, Flexible Spending Accounts, Dependent Care Accounts and Transportation Accounts.

When Dena opened DDI Benefits in 2009 she hired Brandi to handle office support, system management, and account management. As Brandi’s responsibilities have grown, she’s added her life insurance license in 2014 and started helping Medicare clients in 2016. Brandi’s vast industry knowledge and great attention to detail help provide stellar service to clients. Brandi gives 100 percent to each and every client, every day.

Brandi and her two children are actively involved in their Troutdale community.

Kara joined DDI Benefits in April of 2016. She has 20 years of customer service and corporate recruitment experience. Kara navigates the pertinent state and federal regulations involved with benefits administration as well as the detailed compliance requirements that go along with COBRA administration. Kara is DDI’s lead technology administrator, managing multiple benefits platforms from plan document generation, COBRA administration, customized benefits websites, HR support centers and various carrier interfaces for dozens of clients. She is extremely organized, highly detail oriented, and a dedicated team member.

After living all over the U.S. for 15 years, Kara, a fifth generation Portland native, settled down with her husband and 2 sons in the beautiful City of Roses.

With over a decade of experience in the health insurance industry, Cassie brings a deep and balanced perspective to employee benefits, having worked on both the carrier and broker sides. Born and raised in the Portland area, Cassie has spent her career building strong local ties and a keen understanding of the regional market.

For the past six years, she served in account management at a local medical carrier, where she supported both small and large employers. Her work focused on creating strategic benefit solutions, ensuring smooth plan administration, and providing personalized support for clients and their employees.

Cassie is especially passionate about educating employees on how to fully leverage their benefits and helping employers design meaningful, competitive benefit packages. Her goal is to make benefits more accessible, understandable, and valuable for everyone involved. Outside of work, you’ll find Cassie chasing after her toddler or ‘caddying’ for her husband.